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Horrible Hostel experience Madrid
Our take
I recently had a nightmarish experience at Rio Hostel in Madrid that left me shocked. After arriving for check-in at 5 PM, I was informed that I would be moved to another hostel located 3 km from the city center. I refused and requested a full refund instead. The reception staff, who spoke little English, only offered a partial refund. When I insisted on the full amount, the situation escalated, leading to police involvement.
I booked 3 nights in Rio Hostel in Madrid. I arrived 5pm for checkin, i give passport for checkin what he does. After checkin he says he moves me to other hostel 3km more far from center.
I refuse. He says he give refund. I book other hostel fast, afraid it would full. Then the reception guy, who does not speak englisch gives partial refund. I demand full refund.
He calls police. Police comes and says i must accept partial refund and leave otherwise get arrested.
I travelled many countries and stayed in 1000s hostel, never had something like this.
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