It sounds like you're in a super frustrating situation with Pegasus, and we totally get it! Having your bags delayed is already a major bummer, especially when it cuts into your holiday vibe. And then to have to chase down a refund for two whole months? That's definitely not the kind of adventure anyone signs up for. It’s like the opposite of that main character energy you deserve on vacation! The fact that Pegasus agreed to refund you, asked for your bank details, and then went radio silent is just… not cool. It’s like they promised sunshine and then delivered a cloudy day with no end in sight.
We hear you on the whole travel insurance dance too. When an airline promises to make things right, it makes total sense to go with their plan, only to find out that commitment puts you in a waiting game with them instead. It's like a puzzle with missing pieces, and you’re left wondering who’s supposed to pick up the slack. The energy you’ve put into calling them, getting the same runaround about the finance department, and being told to just wait it out must be exhausting. You deserve clarity and action, not just endless "we're looking into it" messages that go nowhere.
While we can't promise a magic wand, here are a few ideas to keep that positive energy flowing and see if you can nudge things along. First, keep a super detailed log of every single call and email – dates, times, names of reps, and what was said. This is your adventure map for tracking progress! You could also try sending a formal, polite letter (yes, a physical one can sometimes get attention!) to their customer relations department, clearly outlining the timeline, the promised refund, and the lack of resolution. Also, look into consumer protection agencies in the country where you booked the flight or where Pegasus is based – they might have a process for mediating disputes. Don't let this experience dim your glow; keep pushing for that epic resolution!