Upgrade Promise, Hidden Fees: Avis Customer Faces €700 Surprise

When booking a car with Avis, I was quoted €200 for an upgrade, but shockingly, I was charged nearly €700.

2 min readtravel

Oh wow, this story is such a bummer! It's like, you're just trying to have an epic adventure, right? You book your car, you're feeling that main character energy, ready to hit the road and soak up all the sunshine. Then, you get to the counter and think, "Hey, let's make this even more of a glow-up!" You ask about an upgrade, expecting a little extra sparkle for your trip, and the Avis person tells you it's just about €200. You double-check, triple-check, because you want to make sure your adventure stays on budget and totally smooth. They even make it look legit with the card terminal and a receipt, so you're feeling good, ready to roll.

But then, BAM! You discover you've been charged almost €700! Seriously? That's not just a little oopsie, that's a full-on energy drain. It's like they're playing a magic trick, but not the fun kind. They show you one thing, say one thing, and then a whole different, way bigger amount magically appears on your statement. And the worst part? They're hiding behind the paperwork, saying you signed it. But when someone repeatedly tells you one price, shows you that price, and makes it seem official, it's way more than a misunderstanding – it feels like a deliberate bait-and-switch!

This kind of thing is just not cool, especially when you're trying to have a positive, adventurous experience. It makes you feel like you can't even trust the people who are supposed to help you start your journey. Instead of feeling unstoppable and excited, you're left feeling totally deflated and like you got played. If this is how Avis rolls, it's definitely not the vibe for anyone looking for good times and genuine experiences. It’s way better to find a company that’s upfront and honest, so your epic adventure doesn’t come with a side of surprise financial drama. Dream big, but maybe book your car somewhere else!

From travel

I booked a car and upon pickup, decided to ask the Avis desk about upgrading to a better vehicle.

The salesperson told me the upgrade would cost around 200 €. I asked again. Then I asked again. And again. Every single time, I was told the same thing: the upgrade would only be about 200 €.

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Upgrade Promise, Hidden Fees: Avis Customer Faces €700