Anyone using Tensordock GPU instances and having problems with failing VM’s [D]

I have an GPU distributed instance VM (3 tier data center specified in the server’s info), 2 days ago I tried to start it up , while the whole time I was paying for storage so as not to lose my VM primary storage and in extend my whole work which is related to research and is valuable and the VM is failing to start , support is nowhere to be found no response no reply nothing and I already was paying every month automatically with my credit !!! Am angry as f$&-! , completely unreliable service and from a search around the net I found out that even if the disk image exist there is no option to mount it to a new VM , which honestly I wouldn’t mind !! Total reap off !! And the bot says I will get 40x credits in case of data loss, which I don’t know what it means . All in all you pay for something you think it’s reliable and you end up with nothing!